Welcome to the Shift Your World Film Festival Customer Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of filmmakers, producers, and cinematic leaders — and we're also passionate about providing the best support possible to our participants.

Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, scroll down and click on the appropriate support link for additional assistance.

Customer Support Center

-How do I get my free ticket for the Shift Your World Film Festival?

You can get your free pass at the Shift Your World Film Festival website

The free general admission ticket includes streaming access to the full program of feature films, special event presentations, a collection of shorts, and panels & conversations. Much like an in-person film festival, content is only available at the scheduled time and there are no free replays of the festival content.


For extended access to the films, exclusive perks, and an immersive virtual experience, upgrade to a Shift Your World Film Festival VIP pass.

-What do I get with my paid Shift Your World Film Festival pass?

To see all of our Shift Your World Film Festival VIP pass perks, visit our upgrade page

With your paid Shift Your World Film Festival pass, you will get two weeks extended access (May 9-23, 2021) to the Shift Your World Film Festival films (excluding special events), a special invitation to join an exclusive screening of End of the Line: The Women of Standing Rock on May 15 (attendance limited to the first 500 RSVPs), an immersive virtual experience and “welcome receptions” during the Film Festival (May 6-9), indefinite access to 2 Shift Network courses, the official 2021 Shift Your World Film Festival program, and membership into our “Shift Your World Insider’s Club”. (Note that because of contractual, distribution & licensing agreements, some films will be omitted from the recordings and the extended viewing window is only from May 9-23.)

The immersive virtual lounges and “weekend receptions” will be hosted by our platform partner OHYAY. For optimal experience, use a Chrome browser and activate your camera and microphone.

 

-When do I get my event pass perks?

When you register for a free Film Festival pass, you’ll receive an email including information about when your event perks will be available. If you do not receive your email, please check your other folders, such as Promotions, Junk, or Spam, depending upon your email provider. 

You can upgrade to a Shift Your World Film Festival VIP pass, which gives you extended time to watch the films, admission to a limited-audience screening of End of the Line: The Women of Standing Rock on May 15, access to participate in special immersive activities, and it offers you the Shift Your World Film Festival as it was meant to be experienced!

If you purchase a Shift Your World Film Festival VIP pass, you'll receive an email upon successful purchase with details on how to access your event perks. If you do not receive your email, please check your other folders, such as Promotions, Junk, or Spam, depending upon your email provider.

-How does the event work?

The Shift Your World Film Festival is a 4-day global event taking place online in our virtual venue. The event is a feature film screenings, short films, and panel discussions and conversations with filmmakers and producers. It begins the evening of Thursday, May 6, and runs Friday, Saturday, Sunday May 7-9.

The program schedule will be available on the Program page. The online festival is free with registration and you may upgrade to a Shift Your World Film Festival VIP pass for extended access to the films, special perks & experiences, and bonus content.

-How do I access the live event?

To access the live event, which runs May 6-9, 2021:

  1. Visit the Shift Your World Film Festival website here
  2. Register for your free ticket with your email.
  3. During the live streaming period (Thursday, May 6 - Sunday, May 9), you’ll be able to see the watch on the Program page
  4. You can view the latest schedule after you register for free.

Videos are not downloadable. For extended access to Shift Your World Film Festival, upgrade to a Shift Your World Film Festival VIP pass.

-I'm having technical problems viewing the event

In the majority of cases, following one of the suggestions below will solve the problem:

Clear your cache. Visit: http://www.refreshyourcache.com/en/home/ and follow the button for the browser you are using.

-I bought a pass… how do I access the content after the festival is over?

If you’ve upgraded, you’ll have extended access to Shift Your World Film Festival films through your Premium Access page. Films will be available from May 9-23, 2021.

Right before the festival, you’ll be sent an email with instructions on how to access your full VIP Pass perks.

-What if I can’t make it to the live event?

Shift Your World Film Festival is a live streaming event. If you purchased a Shift Your World Film Festival VIP pass, you’ll have two weeks extended access to the films after the festival. If you registered for a free ticket, you will have access to the film festival during the live broadcast. You will need to upgrade your ticket to access all VIP perks including extended on-demand film access, indefinite access to 2 powerful Shift Network courses, the 2021 Shift Your World FIlm Festival program, and more. (Note that because of contractual, distribution & licensing agreements, some films will be omitted from the recordings and the extended viewing window is only from May 9-23.)

-Why does it say The Shift Network on my credit card statement or receipt?

The Shift Your World Film Festival is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs we offer, click here.

-Can I request a refund for my purchase of the Shift Your World Film Festival VIP Pass?

Due to the nature of this event, we are unable to offer refunds for the Shift Your World Film Festival. All purchases are non-refundable and non-transferable.

-Who is The Shift Network?

The Shift Your World Film Festival is just one program of many produced by The Shift Network.

We are a socially-conscious business headquartered in Petaluma, CA which, since our founding in 2010, has served over 3,200,000 people in 170 countries in domains such as: spirituality, holistic health, sound healing, Indigenous wisdom, peace, psychology, enlightened business, and sustainability. We empower and support a global network of people who are creating an evolutionary shift of consciousness that leads to a more enlightened society built on principles of health, peace, prosperity, and sustainability.

We have collaborated with over 3,100 luminaries, thought leaders, and visionaries in every major area of conscious change by producing hundreds of ground-breaking online training programs, a wide array of inspirational global summits, and a variety of advanced mentorship programs. Our focus to date has been on interactive, virtual courses, global online summits, and some live seminars and retreats – all centered in empowering a shift to a more sacred way of living. Now we are expanding into mobile, media, podcasts and more. Ultimately we want to empower a lifelong journey into each person’s full potential in a way that also shifts society forward.

As our founder and CEO Stephen Dinan says “Now is the time for an upgrade to our planetary operating system. If you are a part of this shift, please join us as we create events, programs, and activities that help us evolve!”

You can find out more about The Shift Network here.

-All other Customer Support questions:

For all other questions about this event, please click here or submit a support request by clicking here.

Thank you for visiting our Shift Your World Film Festival Customer Support Center!

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